The browser you are using is not supported. Some critical security features are not available for your browser version.
We want you to have the best possible experience with Cosmetics Souq |Best Cosmetics Online Shop in United Arab Emirates. For this you'll need to use a supported browser and upgrade to the latest version.



How do I return an item(s)?

We are here to offer you a smooth return process for your purchased item(s). Any order that has been shipped within UAE, falls within a returnable category and is within the 7 days limit from the date of delivery, can be processed for return. Here are very simple steps that you can follow if you want to return item(s).

1. Items may be returned via our free home pick-up service.

2. Through this service, a courier will collect your parcel containing the items you wish to exchange or return.

3. Once your return request has been received, our team will contact you to arrange the pickup of the item(s).

4. The pickup will be arranged within 3 working days for UAE. For International, the collection of the items(s) will take around 5 working days.

5. Kindly note that the items must be unused, must not be broken or damaged and in its original package. Certain items are non-returnable, please refer to the product list in the clause below.



• Go to "My Account"

• Click on "Account Information”, then "Returns Request”

• Select the order (s) you want to return from the list. Only items that are eligible for return will be shown.

• Select the most appropriate return reason.

• Attach a photo of the product that describes your return reason appropriately.

• Add your comments if you want to let us know anything.

• Don’t forget to add your contact telephone number.

Non-returnable Products.

Below is the list of the items that are not eligible for a return, replacement, or exchange:

1. Products that are classified as hazardous materials or contain flammable liquids or gases like batteries.

2. Products that have been used or damaged by you or are not in the same condition as you received them.

3. Products with tampered or missing serial numbers.

4. Damaged items due to misuse or showing signs of wear and tear, even if they are still under their warranty period.

5. Orders shipped to international destinations Outside UAE *unless found to be faulty. Faulty products will require verification.

Note: If the item was purchased on sale, the refund/store credit for the returned item will be initiated for the same value paid when placing the order ONLY.

Once we receive the product, it will be inspected by our team to ensure it meets our returns policy guidelines. The refund will be processed according to our refund policy.

For International Warranty claims, the customer will be responsible for all shipping fees - both collection and return.

Refund Policy:

You will get a refund if the product(s) are returned, evaluated and found eligible for return.

International shipped orders are not eligible for refund *unless found to be faulty. Faulty products will require verification

For all prepaid orders, we do offer a refund on debit/credit card, Apple pay and/or PayPal. However, this is not applicable for cash on delivery orders.

You can choose whether you want your money refunded as store credit or back to your credit/debit card.

Note: You can choose to cancel the store credit and get a refund to your account within 30 days from the day the store credit was created, not applicable on COD orders.

All COD orders will be refunded as Cosmetics Souq credit.

Need help?

You can contact us at:

Facebook Pixel